✓ Included
✕ Not included
~ Limited / add-on
Unlimited remote support
✓
✓
✓
Unlimited phone support (up to 15 min)
✓
✓
✓
Microsoft & 3rd party app updates
✓
✓
✓
Continuous monitoring & management of computers
✓
✓
✓
Managed premium firewall support & updates
✓
✓
✓
Wi-Fi management (Unifi)
✓
✓
✓
Line of business application support
Add-on
✓
✓
After-hours support
Add-on
VIP rates
✓
Onsite support visits
Block rate
Block rate
✓
Managed anti-virus / anti-malware
✓
✓
✓
Password management system
✓
✓
✓
Managed endpoint detection & remediation (MDR)
✓
✓
✓
Enhanced human-based endpoint detection & remediation
✕
✓
✓
Dark web monitoring
✕
✓
✓
VPN support per user
Add-on
✓
✓
Simulated phishing attack
✕
Bi-annual
Quarterly
Vulnerability scan
✕
Bi-annual
Quarterly
Monthly executive report
✓
✓
✓
Asset & inventory management report
✕
Annual
Bi-annual
IT budget preparation
✕
Annual
Bi-annual
Technology business review meeting
Bi-annual
Quarterly
Monthly
Security awareness training & support
✓
✓
✓
End user training programme
Add-on
✓
✓
Technology adoption session
Bi-annual
Quarterly
Monthly
Backup & Disaster Recovery
Microsoft 365 / Google Workspace backup licence
✓
✓
✓
Backup frequency
Once daily
Bi-hourly
Hourly
Human backup testing
Annual
Bi-annual
Quarterly
Business continuity as a service
Add-on
Add-on
Add-on
Simulated mock disaster recovery test
Add-on
Quarterly
Monthly
Incident response plan
Add-on
✓
✓
Support
Unlimited remote support✓ Included
Unlimited phone support (up to 15 min)✓ Included
Microsoft & 3rd party app updates✓ Included
Continuous monitoring & management of computers✓ Included
Managed premium firewall support & updates✓ Included
Wi-Fi management (Unifi)✓ Included
Line of business application supportAdd-on
After-hours supportAdd-on
Onsite support visitsBlock rate
Security
Managed anti-virus / anti-malware✓ Included
Password management system✓ Included
Managed endpoint detection & remediation (MDR)✓ Included
Enhanced human-based endpoint detection & remediation✕ Not included
Dark web monitoring✕ Not included
VPN support per userAdd-on
Simulated phishing attack✕ Not included
Vulnerability scan✕ Not included
Management & Reporting
IT documentation✓ Included
Monthly executive report✓ Included
Asset & inventory management report✕ Not included
IT budget preparation✕ Not included
Technology business review meetingBi-annual
Training
Security awareness training & support✓ Included
End user training programmeAdd-on
Technology adoption sessionBi-annual
Backup & Disaster Recovery
Microsoft 365 / Google Workspace backup licence✓ Included
Backup frequencyOnce daily
Human backup testingAnnual
Business continuity as a serviceAdd-on
Simulated mock disaster recovery testAdd-on
Incident response planAdd-on
Support
Unlimited remote support✓ Included
Unlimited phone support (up to 15 min)✓ Included
Microsoft & 3rd party app updates✓ Included
Continuous monitoring & management of computers✓ Included
Managed premium firewall support & updates✓ Included
Wi-Fi management (Unifi)✓ Included
Line of business application support✓ Included
After-hours supportVIP rates
Onsite support visitsBlock rate
Security
Managed anti-virus / anti-malware✓ Included
Password management system✓ Included
Managed endpoint detection & remediation (MDR)✓ Included
Enhanced human-based endpoint detection & remediation✓ Included
Dark web monitoring✓ Included
VPN support per user✓ Included
Simulated phishing attackBi-annual
Vulnerability scanBi-annual
Management & Reporting
IT documentation✓ Included
Monthly executive report✓ Included
Asset & inventory management reportAnnual
IT budget preparationAnnual
Technology business review meetingQuarterly
Training
Security awareness training & support✓ Included
End user training programme✓ Included
Technology adoption sessionQuarterly
Backup & Disaster Recovery
Microsoft 365 / Google Workspace backup licence✓ Included
Backup frequencyBi-hourly
Human backup testingBi-annual
Business continuity as a serviceAdd-on
Simulated mock disaster recovery testQuarterly
Incident response plan✓ Included
Support
Unlimited remote support✓ Included
Unlimited phone support (up to 15 min)✓ Included
Microsoft & 3rd party app updates✓ Included
Continuous monitoring & management of computers✓ Included
Managed premium firewall support & updates✓ Included
Wi-Fi management (Unifi)✓ Included
Line of business application support✓ Included
After-hours support✓ Included
Onsite support visits✓ Included
Security
Managed anti-virus / anti-malware✓ Included
Password management system✓ Included
Managed endpoint detection & remediation (MDR)✓ Included
Enhanced human-based endpoint detection & remediation✓ Included
Dark web monitoring✓ Included
VPN support per user✓ Included
Simulated phishing attackQuarterly
Vulnerability scanQuarterly
Management & Reporting
IT documentation✓ Included
Monthly executive report✓ Included
Asset & inventory management reportBi-annual
IT budget preparationBi-annual
Technology business review meetingMonthly
Training
Security awareness training & support✓ Included
End user training programme✓ Included
Technology adoption sessionMonthly
Backup & Disaster Recovery
Microsoft 365 / Google Workspace backup licence✓ Included
Backup frequencyHourly
Human backup testingQuarterly
Business continuity as a serviceAdd-on
Simulated mock disaster recovery testMonthly
Incident response plan✓ Included